Shipping policy

We believe shipping should feel clear and worry-free.
Below is how we handle delivery, with care and transparency.

Store scope

This store offers both physical printed maps and digital map downloads.

Physical prints are produced and shipped to your address, while digital files are delivered electronically.

Physical products (prints)

All physical prints are produced on demand after an order is placed.

Each piece is made specifically for you to ensure quality and reduce unnecessary waste.

Production time

• Production typically takes 2–4 business days before shipping.

We take this time to make sure each print meets our quality standards.

Because each item is made after an order is placed, orders cannot always be modified or canceled once production has started.

Shipping locations

All prints are produced and shipped from our U.S. production partner.

This approach helps:

• Maintain consistent print quality
• Ensure careful packaging
• Deliver your order safely

Estimated delivery times

After production, estimated delivery times are:

• United States: 3–4 business days
• Europe: 6–10 business days
• Canada & Australia: 8–12 business days
• Other regions: 8–20 business days

These are estimates and may occasionally vary due to carrier delays, customs processing, or peak seasons.

Shipping costs

We offer free worldwide shipping on all physical map prints.

The final price shown at checkout already includes shipping costs.

Customs, duties, and taxes

Orders are shipped using Delivered Duty Paid (DDP) when available.

This means customs duties and import taxes are handled during checkout, and customers normally do not need to pay additional fees upon delivery.

Order tracking

Once your order ships, you will receive a confirmation email with tracking details, when available.

Tracking information may take 24–48 hours to update.

Address accuracy

Please ensure your shipping address is correct at checkout.

If a package is delayed or returned due to an incorrect or incomplete address, additional shipping charges may apply.

If you are unsure about your address, feel free to contact us before placing an order.

Damaged or lost shipments

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will review the situation carefully and work with you to find a fair and thoughtful solution.

Business information

Relief Map Studio is operated by
Dung Tran Digital Maps and Print (Vietnam)

Each print is carefully packaged to protect it during international shipping.